Welcome to Customer Service

See below for quick answers to your most frequently asked questions:

Instructions for using the CosmoProf App.

I am unable to Register.

  • If you are not yet a CosmoProf customer, call us today. It’s easy to sign up!
  • If you are an existing customer, enter your account number found on your statement or PROCLUB membership number. The zip code you enter must match what we have on file. If your billing address has changed please contact customer service to change it.
  • If the status of your account has changed this can impact registration. Contact us for assistance.
  • At this time we are unable to register customers in Hawaii or Quebec.

I am already registered but unable to Login.

  • You can reset your password online by using the Forgot Password link on the login page.
  • Need a reminder which email you used during registration? Please call customer service for assistance.

Why can’t I see a certain brand?
Many manufacturers of professional salon products have territory restrictions and our site abides by these guidelines.  You will see only products you can purchase within the zip code you’re shopping for.


What is the status of my order?
See the My Account Order History for a detailed recap of all your orders, including tracking numbers.
We also provide updates for your web orders by emailing the following:

  • Order Confirmation emails which show you cart contents and order total.
  • Order Change Notification emails which alert you of modifications to your order based on communication with customer service.
  • Order Ship Confirmation emails which show items shipped plus a link to track your shipment.

Returns
If you experience an issue with your order, please contact customer service right away to report it. They will assist you with handling damages, missing items, or replacements.

We’re sorry but at this time we do not accept returns to stores.

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